Do you have Question?

Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.

General Questions

What is the customer service phone number?

The customer service number is +65 9488 8597

Will you meet with me face to face?

All of our client meetings are done over Google Meet, or via the phone. We are always happy to meet you in person if you really need us to.

What do I need to provide during the initial call/meeting?

We would like you to provide us with

  • Detailed Requirements
  • Company Profile
  • Budget for the Website
  • Sample website links if you have any to model after
Do you offer payment schedule?

We usually ask for 50 % of the initial payment at the start of the project. This enables us to know you are committed to the website being worked on immediately.

Furthermore, we give you ample time to complete the payment since the remaining 50% you will pay after accepting the website meets your specifications.

Do I have to pay for an online quote?

No. The quote is free.

The quote provides an estimate based on the information you provide and contains descriptions of available coverages.

Ask Us


    How much does a new website cost?

    Website development will be fully customizable, tailoring to the client’s requirements. Nowadays, you can find many options to develop your website. Depending on the requirements and the method you choose to build your website, the cost keeps varying.

    How long does it take to build a website?

    It would take around 1 to 4 months starting from scratch till the end for basic information websites with less functionality. Depending on the requirements and the method you choose to build your website, the timeline keeps varying.

    Will my website be mobile-friendly?

    Yes, we ensure to develop a responsive website that would make your visitors appealing and deliver an optimized browsing experience.

    Can I update the website myself once it’s built?

    Yes (Not applicable for Static Websites), you can keep updating your website once it is built, and we would also recommend the same. If you don’t keep your website updated with fresh content, there are possibilities to lose your online visibility in the search engines.

    What platform do you build your websites on?

    There are a lot of platforms in the market that help in building a creative and professionally designed website, but nearly half of the websites on the internet are built on WordPress.

    We are experts in building websites on the following platforms, WordPress, Magento, Laravel and CodeIgniter. Depending on your requirements, we would suggest the best suitable platform.

    What if I need help on my site down the road?

    You can approach us whenever you need our assistance. Our team can sort it out and bring your site back with its functionality. We would also suggest you with regular maintenance services for your website as it would avoid descending the functionalities of your website.

    Will you maintain my site for me?

    Regular maintenance is essential for a website to stabilize its flexibility and reliability. Proper maintenance would help in ensuring your website’s security, invite new visitors, boost traffic and more.

    Of course, we can help you out with proper and professional website maintenance in addition to development as it supports in achieving stabilized growth, keeping your business inclined.

    Who hosts the website?

    To build your website you will need to choose a provider to host your website, this makes your website available online. If you are not much aware of these hosting services, we recommend you the best suitable one for your requirements, or we can also help you with your existing provider if you already have one.

    Does my site need to be updated to HTTPS instead of HTTP?

    Of course, you shouldn’t compromise on this. It is essential to update your website with HTTPs instead of HTTP as HTTPs is considered to solve data protection issues. Your data will be protected by encrypting it with an SSL certificate.

    Websites that handle eCommerce, banking transactions, user data should mandatorily be updated to HTTPs in order to protect user data from getting hacked. If your website is not configured with a valid SSL certificate the browser detects it as an error and displays the message ”connection is not secure”.

    I already have a domain name, can I use this for my website?

    That sounds great. If you already have one and that suits your business, we can very well proceed with it.

    What are your payment steps?

    Our payment steps are quite easy and secure with transparency. We accept wired transactions. We also accept payments through secure payment gateways. Once you receive our invoice, you can choose your payment method and proceed with the transaction.

    What if I am not happy with my web design, do you offer a refund?

    Oops! I hope such situations don’t occur. We ensure to report and get your feedback at every stage of development we complete. Our practice is to update the client with a timely report on what has been completed and continue to work as per their suggestions.

    Do I get to see the design before it’s built?

    Yes, sure. We practice getting the design confirmed by our clients. This would help us to make the required changes before getting into the development process.

    Can you design my logo?

    Yes, we can help you in designing your logo that suits your business as we have expert designers working for us. We ensure your logo to be unique, creative and attractive.

    How long does it take to get my changes made after I submit a maintenance request?

    If you purchase a maintenance contract, we typically complete the requested maintenance within three business days; although most of the time we can get to it within 24 hours (on weekdays).

    Can I purchase a maintenance contract if JustClick doesn’t host my site?

    We maintain many sites that we do not host. Please call us for a free site review so that we can determine if we can maintain your site. We can maintain most WordPress and HTML sites with no problem.

    What is usually covered under a maintenance contract?

    Maintenance contracts cover routine changes such as adding a newsletter, changing contact info, adding employees, adding photos to a photo gallery and most text updates. Note: If we think your changes will take longer than average, we can discuss a flat rate for services that include additional items, even a site re-design.

    Will my website be “down” while you work on it?

    No, your website will not go down while we conduct routine maintenance work on it.

    Can I see the changes before you go live with them to make sure I approve?

    For WordPress sites, typical the changes are made to the live site.  However, if you prefer to see the changes, then we can move a copy of your site to a development domain; make the changes; then seek your approval before we launch the updated development site to your live domain.

    Can you automatically make recurring updates?

    Yes. For example, if you have an RSVP that is the same every month, i.e. the 2nd Tuesday, we can schedule that occurrence and send you an email when it is complete.

    Does my maintenance contract have an expiration date?

    Monthly maintenance contracts will be billed monthly once. Yearly maintenance contracts expire one year after purchase.

    How long does it take for a design to be completed?

    Project duration for all types of designs are specifically mentioned in our packages. A typical project can take a little more as 24 hours or depends on the type of project or design requirements.

    What is the client’s involvement in the design process?

    As an agency, we listen to our clients from the start. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have to help us get an idea of style before starting to work with new clients. During the design process, the client is asked to approve certain colors and fonts before work continues.

    In which format will I receive final output file?

    • For Digital circulation JPG or PNG
    • For Print Media Print ready PDF.
    • For Banner, Poster, Hoarding, etc Hi-Res JPG.
    • For Logo Design Psd/Ai.

    Can you design my business cards, letter heads and envelopes along with my new logo design?

    Yes, We can design your full logo branding and complete stationery package. Visit our website for logo design packages.

    Do I get refund for advance payment?

    No, as we create custom made designs as per the brief given by you. We work as per the package selected by you and provide best unique options with Three Free Revisions till project duration. So there seems no scope for refund.

    What is the cost of your digital marketing service?

    JustClick’s pricing structure is based on the specific needs and requirements of the project. We are not giving a blanket price that may not be accurate for your project. We can provide you with a customized quote if you provide more information about the scope and objectives of your project.

    Are there designers available?

    Yes, we have a team of designers who can help you with the requirements of your project. If you plan to hire a graphic designer or social media design team, contact with us today!

    For how many years have you been providing your services?

    We have been in business for 8 years, specializing in web design, website development, branding, digital marketing and much more.

    Do you provide services outside of AdWords on other PPC platforms as well?

    Yes, we offer services across multiple PPC platforms, not just AdWords. We have experience and expertise in managing campaigns on all platforms.

    How much time should social media marketing take me?

    This is strongly dependent on your brand and where else you’re marketing. One thing that we will say, though, is brands often underestimate how long it takes to create a successful social media marketing campaign. Our team puts multiple hours in per week to create graphics, write content, engage with other brands, and stay on top of the most recent trends.

    How will my site get top Google ranking?

    We provide a monthly SEO services package that will help to boost your website’s organic rankings. Our Professional SEO services are very effective in giving results in form of improved organic rankings, traffic, and sales.

    How Can an SEO Agency Help My Business?

    SEO services are very effective in improving the Google search organic rankings for your website. SEO services will help you attract more traffic to your website thus, helping you in the expansion of your reach and offering growth for your business.

    How much SEO services Cost?

    The cost of SEO services really depends on how many keywords you are looking to target and how competitive the keywords are. Our expert team can audit your website, research the most profitable keywords and offer you the best SEO package

    How does JustClick evaluate to confirm if the SEO preservation is done correctly?

    We will monitor the performance of your website. We will check for any fluctuations in ranking, impressions, click-through rates, and other factors to determine if we implemented our SEO tactics correctly. This evaluation will give our SEO specialists the best insight into how your website is faring.

    How Can I Find Relevant Keywords?

    You can find relevant keywords for your business by performing keyword research.Keyword research is important because Google looks for keywords on a page when determining rankings. Plus, it helps you understand what users want.

    What ecommerce platform will be used to build my e-Commerce website?

    We have experts in Magento eCommerce, WooCommerce, Shopify and other platforms to build ecommerce website.

    How the security of my website will be ensured?

    We will make sure that all the required security measures are implemented during the development phase of the website. You can opt for a regular maintenance package provided by us for getting security updates and keeping your website safe from any vulnerabilities.

    How much money do I have to spend?

    Confirming your budget in the initial stage is the wisest thing you can do.  Costing depends a lot on the features you have in mind, the technology you want to build with, scalability and reliability. Depending on the requirements and the method you choose to build your website, the cost keeps varying.

    What kind of support can I expect after the store launch?

    If you are not hands-on with ecommerce websites, then, you will need plenty of after-sales support. This will help you in resolving bugs, making design changes, and improve newly-built processes. You can approach us whenever you need our assistance. We suggest you with regular maintenance services for your website to keep your online store updated.

    Can you provide assistance to select the best platform for my business?

    JustClick can help you determine the best eCommerce platform for your business based on its requirements and market demand. We can also integrate the latest and most advanced features into your store, develop a store from the ground up, and we can even SEO optimize your store according to your demand.