What To Ask During A Consultation?

1. What business challenges do you face?

Understanding your client’s business concerns is always the first step. You may not even necessarily ask, “What are your business challenges?” You’ll have to figure it out for yourself because they might not even know the answer. Therefore, consider an ‘outside-in’ approach to deal with the business-related challenges. Find out their business problems and then place the solution in front of them.

2. What do you want to prioritize?

Allow your client to explain their overall priorities and project – this will help you understand what the client expects and where the larger opportunity lies. For example, if your client has more than one project lined up, you’ll get an idea about how to map out your solution.

3. Who are the stakeholders?

This is one of the most crucial questions to ask your client. Knowing the answer to this early will help you understand whom to contact for approvals or discuss anything substantial. For example, if you will be working with multiple teams and each team has a different set of goals and priorities, you need to know that beforehand so that you don’t miss anything.

4. Who to reach out to during an economic setback?

Find out the answer to this as soon as it is feasible. Inquire with your prospective client about whose budget a purchase would come from and which teams would be involved in a purchasing decision. It’s pointless to waste time with someone who can’t close a transaction.

5. How do you measure your performance?

This is another essential client relationship question to ask. It will be quite helpful to know how your customer’s performance is being measured. Every deal demands the approval of the decision-maker. That decision-maker is held accountable for their actions, and they have a personal stake in the outcome. Individual pain is felt most acutely, so make sure you understand the performance metrics that your customer must meet.

6. What would you like to change about your business?

This type of probing question will make your client reflect inwardly. This usually evokes a natural response, which is where you should concentrate as a salesperson. Stop marketing and dive deeper to determine if your solution can realistically solve their problems. If it isn’t the case, move on to your next potential client.

7. How do you plan to enhance your growth?

While there are many ways to discover a client’s pain points, the best way is to have an open conversation and map out solutions accordingly. The motive behind this is to understand the strategies that your client has been working on to enhance their business growth.

8. What is the hardest part of your business?

Many clients in e-commerce face difficulties with shipping, cash on delivery, returns facility, customer relationship management, or order visibility. Asking them about the most challenging part of their business process will help you figure out the best solution or service you can offer to them.

9. What will the deadlines be?

This is another important question to ask your client. You must be aware of the deadlines that you will be working around. This would help you prioritize the tasks and allocate time to different things accordingly.

10. What do you expect from our solutions/services?

It is always good to be direct and honest with the potential client to build trust. Ask them directly about what they are and are not expecting from the solutions you provide them. The more information the client provides about what they want to gain and avoid, the better you will understand their pain points and be able to propose the best solutions.

11. What aspects of your job do you dislike the most?

Performance issues develop as a result of management’s actions or inactions. When you ask clients what part of their job they don’t enjoy or don’t like to work upon, you usually get an insight into an area they avoid or don’t perform well. You can find the root of their problems here.

12. Are you able to achieve your business goals?

This question can be asked in various other ways, too, like “What obstacles have you been facing in achieving your business goals?” or “What are the top three/five challenges you need to overcome for your business to grow?” This question allows the client to discuss their priorities, challenges, fears, downfalls, and progress. With this information, you can easily customize a solution for the client as per their needs.